HANRO Signature Terms & Conditions

TERMS & CONDITIONS — UNITED STATES

Last Updated: October 15^th 2026

Please read these Terms & Conditions (“Terms”) carefully. These Terms govern participation in HANRO Signature (“HANRO Signature” or the “Program”), operated by HANRO USA, Inc. (“HANRO,” “we,” “us,” or “our”).

By enrolling in or participating in HANRO Signature, you agree to these Terms.

HANRO Signature is complimentary to join. No purchase is necessary to enroll.

1. ELIGIBILITY

HANRO Signature is available to legal residents of the United States who are 18 years of age or older.

Employees of HANRO are not eligible to participate in HANRO Signature.

Participation is limited to individuals and is intended for personal use only. Commercial use of the Program is prohibited.

Each eligible individual may maintain only one HANRO Signature account.

HANRO reserves the right to verify eligibility and to refuse, suspend or terminate participation where eligibility requirements are not met.

2. ENROLLING IN HANRO SIGNATURE

Eligible clients may enroll in HANRO Signature through participating HANRO channels.

A HANRO Signature loyalty account is required to participate in the Program. A separate HANRO online shopping account is not required unless otherwise indicated for a particular transaction or benefit.

Upon successful enrollment, eligible new clients will receive a one-time Welcome Bonus of 500 Signature Points.

The Welcome Bonus:

• may be awarded only once per eligible individual;
• does not constitute Qualifying Spend and does not count toward achieving a HANRO Signature level; and
• is subject to the same redemption and expiration rules as other Signature Points unless otherwise stated.

Creating multiple accounts to receive additional Welcome Bonuses is prohibited.

3. WHERE HANRO SIGNATURE IS AVAILABLE

HANRO Signature Points and Qualifying Spend may be earned on eligible purchases made through:

• the HANRO U.S. website shop.hanrousa.com and
• participating HANRO-owned boutiques in the United States.

Signature Points may be redeemed through participating HANRO U.S. channels, subject to these Terms.

Purchases made through third-party retailers, department stores, wholesale partners, marketplaces or other non-participating retailers do not qualify unless HANRO expressly states otherwise.

4. EARNING SIGNATURE POINTS

HANRO Signature clients earn 1 Signature Point for every $1 of eligible Qualifying Spend.

Points are calculated using the eligible merchandise subtotal actually paid after applicable discounts or promotional reductions and before sales tax, shipping or delivery charges and other fees.

Fractions of a dollar and the treatment of fractional points may be rounded or otherwise administered in accordance with HANRO’s Program systems.

Signature Points may also be earned through Community Challenges, Refer a Friend promotions, special offers or other activities made available by HANRO from time to time.

The number of points available through these activities and any applicable conditions will be communicated with the applicable offer.

HANRO may correct a Signature Points balance where points have been credited or deducted in error.

5. QUALIFYING SPEND

“Qualifying Spend” generally means the eligible merchandise subtotal actually paid through participating HANRO channels after applicable discounts and promotional reductions and before sales tax, shipping, delivery charges and other fees.

Qualifying Spend is used to determine a client’s HANRO Signature level.

Purchases of gift cards do not constitute Qualifying Spend and do not earn Signature Points.

Eligible merchandise purchased using a HANRO gift card may qualify for Signature Points and Qualifying Spend, subject to applicable Program rules.

Certain Community Challenges, Refer a Friend promotions or other special offers may also contribute toward Qualifying Spend where expressly stated in the terms of the applicable offer.

Qualifying Spend has no cash value and cannot be transferred between accounts.

6. HANRO SIGNATURE LEVELS

HANRO Signature includes four recognition levels based on Qualifying Spend:

Clients begin at the Signature level upon enrollment unless otherwise determined by HANRO.

Levels are based on eligible Qualifying Spend during the applicable rolling 12-month period.

When a client reaches the Qualifying Spend required for a higher level, the client will be upgraded to that level and the new level will take effect following processing of the qualifying activity.

7. ROLLING 12-MONTH LEVEL PERIOD

When a client qualifies for Essential, Select or Luxe, the client’s 12-month level period begins on the date that level is achieved.

If the client qualifies for a higher level during that period, the higher level takes effect when achieved and a new 12-month level period begins from that date.

At the end of a client’s applicable 12-month level period, HANRO will evaluate the client’s Qualifying Spend during the applicable rolling 12-month period. The client will then retain or move to the level supported by that Qualifying Spend:

For example:

·       Luxe: $5,000 or more

·       Select: $2,500–$4,999

·       Essential: $750–$2,499

·       Signature: $0–$749

If a return, refund, cancellation or other transaction adjustment reduces a client’s Qualifying Spend below the threshold required for their current level, the client may be automatically moved to the level supported by their adjusted Qualifying Spend before the end of their current 12-month level period.

8. LEVEL ACHIEVEMENT BONUS

When a client qualifies or requalifies upward for a HANRO Signature level, the client will receive the applicable Level Achievement Bonus:

• Essential: 25 Signature Points
• Select: 50 Signature Points
• Luxe: 75 Signature Points

No Level Achievement Bonus is awarded when a client moves to a lower level.

If a client later qualifies or requalifies upward for a higher level, the applicable Level Achievement Bonus will be awarded again.

Level Achievement Bonus Points do not constitute Qualifying Spend unless HANRO expressly states otherwise.

9. SIGNATURE POINT REDEMPTION

Point redemption is a benefit available to clients at the Essential, Select and Luxe levels.

Clients at the Signature level may earn and accumulate Signature Points but may not redeem them until they qualify for Essential or a higher level.

Once redemption is unlocked, Signature Points may be redeemed in increments of:

500 Signature Points = $10

For example, 1,000 Signature Points may be redeemed for $20.

Points that do not make up a complete 500-point redemption increment will remain in the client’s account, subject to expiration.

Signature Points may be applied only toward eligible purchases through participating HANRO channels and may be subject to exclusions, transaction limits or other conditions communicated by HANRO.

Signature Points:

• cannot be redeemed for cash;
• cannot be sold, purchased, auctioned, bartered or transferred;
• cannot be transferred between Signature accounts;
• cannot be combined between clients; and
• have no cash value outside the HANRO Signature Program.

Unless otherwise expressly permitted by HANRO, Signature Point redemptions may not be combined with certain promotional offers, discounts or benefits.

10. EXPIRATION OF SIGNATURE POINTS

Each group of Signature Points earned is valid for 12 months from the date those points are earned.

Each earning transaction therefore has its own expiration date.

When Signature Points are redeemed, the oldest available eligible points will be used first.

Unused Signature Points expire automatically at the end of their applicable 12-month validity period and cannot be reinstated except where HANRO determines otherwise or where required by applicable law.

HANRO may provide reminders regarding upcoming point expiration as a courtesy; however, clients remain responsible for monitoring their Signature Points balance and expiration dates.

11. RETURNS, REFUNDS, CANCELLATIONS AND EXCHANGES

If an eligible purchase is returned, refunded, cancelled or otherwise reversed, the Signature Points and Qualifying Spend associated with the affected merchandise will be deducted or adjusted to reflect the client’s final eligible spend.

For a partial return or refund, Signature Points and Qualifying Spend will be recalculated based on the eligible merchandise retained and the final effective purchase amount.

If an adjustment reduces a client’s Qualifying Spend below the threshold required for their current HANRO Signature level, the client will be automatically moved to the level supported by their adjusted Qualifying Spend. This adjustment may occur during an active 12-month level period.

If a client has already redeemed Signature Points that are subsequently deducted as a result of a return, refund or cancellation, the client’s Signature Points balance may become negative. Future Signature Points earned may first be applied toward that negative balance.

Where Signature Points were redeemed toward a purchase that is subsequently returned or refunded, the redeemed points will be adjusted or restored in accordance with the applicable refund transaction and Program rules.

Exchanges may result in an adjustment to Signature Points, Qualifying Spend and level status based on the final value of the eligible merchandise retained or purchased.

HANRO reserves the right to make additional adjustments to Signature Points, Qualifying Spend, level status or Program benefits where returns, refunds, exchanges or other transactions are reasonably determined to constitute fraud, abuse or manipulation of HANRO Signature.

12. HANRO SIGNATURE BENEFITS

Benefits currently associated with each HANRO Signature level may include:

Benefits may be subject to availability, exclusions, specific promotional periods or additional terms communicated in connection with the applicable benefit.

HANRO reserves the right to add, modify, substitute or discontinue Program benefits in accordance with these Terms and applicable law.

13. BUY MORE, SAVE MORE

Eligible Essential, Select and Luxe clients may receive access to Buy More, Save More offers.

Current allocations are:

• Essential: 2 offers
• Select: 4 offers
• Luxe: 6 offers

When a client qualifies for a higher level, the client receives the full Buy More, Save More allocation associated with the newly achieved level, even if the client previously received or used Buy More, Save More offers associated with a lower level during the same period.

For example, a client who qualifies for Essential may receive 2 offers. If that client later qualifies for Select, the client may receive 4 additional Select offers. If the client subsequently qualifies for Luxe, the client may receive 6 additional Luxe offers.

Unused Buy More, Save More offers do not roll over beyond their applicable validity period.

Each Buy More, Save More offer may be subject to separate terms, including eligible products or Core styles, minimum purchase requirements, promotional dates, exclusions and restrictions on combining the offer with other promotions.

The applicable terms will be communicated with each offer.

14. FREE GIFT WRAPPING

Complimentary gift wrapping is available as a benefit to eligible Essential, Select and Luxe clients at participating HANRO channels.

Availability, eligible products and fulfillment methods may vary by channel and may be subject to operational limitations or exclusions.

15. EARLY ACCESS

Select and Luxe clients may receive early access to selected HANRO collections, products, events, promotions or other experiences.

Early Access opportunities are not guaranteed and may vary throughout the year.

Availability, timing, inventory, capacity and additional conditions may apply to individual Early Access opportunities.

16. LUXE CONCIERGE SERVICE

Eligible Luxe clients receive access to HANRO’s dedicated Luxe Concierge Service.

The Concierge Service may provide personalized product guidance, assistance with orders and other HANRO-related support.

Current service availability is Monday–Friday, 9:00 a.m.–5:00 p.m. ET, excluding applicable holidays or closures.

HANRO may modify Concierge availability, contact methods or scope of service from time to time.

17. SIGNATURE COMMUNITY CHALLENGES

HANRO may offer Signature Community Challenges from time to time.

Community Challenges may provide opportunities to earn Signature Points, Qualifying Spend credit, rewards, benefits or other recognition.

The reward and treatment of each Challenge may vary.

Eligibility, participation requirements, available rewards, whether an activity contributes toward Qualifying Spend, promotional periods, limits and other applicable conditions will be communicated in connection with each Challenge.

Participation in one Challenge does not guarantee eligibility for or access to future Challenges.

HANRO may modify, suspend or discontinue a Challenge in accordance with the terms applicable to that Challenge.

18. REFER A FRIEND

From time to time, HANRO may offer eligible clients opportunities to earn Signature Points, Qualifying Spend credit, rewards or other benefits by referring new clients to HANRO.

Referral rewards may vary by promotion.

The applicable referral offer will specify eligibility, qualifying actions, the reward available to the referring client and/or referred friend, whether the reward contributes toward Qualifying Spend, applicable limits, promotional dates and any other conditions.

Self-referrals, duplicate referrals, fictitious referrals, referrals involving duplicate accounts or other fraudulent or abusive activity are prohibited.

HANRO may withhold, reverse or cancel referral rewards where the applicable referral requirements are not satisfied or where HANRO reasonably determines that fraud, abuse or manipulation has occurred.

19. SPECIAL OFFERS AND PROMOTIONS

HANRO may offer additional opportunities to earn Signature Points, Qualifying Spend credit, rewards or other benefits through special offers, promotions, events, bonuses or other Program activities.

Such opportunities may be available to all clients or to selected clients or Signature levels.

Additional terms may apply and will be communicated with the applicable offer.

Where the terms of a specific offer differ from these Terms, the specific offer terms will govern that offer to the extent of the difference.

20. ACCOUNT MANAGEMENT AND ACCURACY

Clients are responsible for maintaining accurate and current information associated with their HANRO Signature account.

Clients should review their account activity and notify HANRO promptly if they believe Signature Points, Qualifying Spend, level status or benefits have been incorrectly credited or deducted.

HANRO reserves the right to correct Program account balances, Qualifying Spend, level status or benefits where an error has occurred.

Program determinations will be made based on HANRO’s records, subject to applicable law.

21. ACCOUNT RESTRICTIONS, FRAUD AND ABUSE

HANRO Signature accounts, Signature Points, levels and benefits are personal to the individual client and may not be sold, transferred, assigned or shared.

HANRO may investigate account activity that appears unauthorized, fraudulent, deceptive, abusive or inconsistent with the purpose of the Program.

HANRO reserves the right, subject to applicable law, to:

• withhold or reverse Signature Points;
• adjust Qualifying Spend;
• cancel or withdraw rewards or benefits;
• adjust a client’s level;
• suspend a Signature account; or
• terminate participation in HANRO Signature

where HANRO reasonably determines that a client has violated these Terms, created or controlled multiple accounts, manipulated purchases or returns, engaged in fraudulent or abusive activity, or otherwise attempted to improperly obtain Signature Points, Qualifying Spend, rewards, levels or benefits.

If an account is terminated for fraud or abuse, accumulated Signature Points and unused benefits may be forfeited to the extent permitted by law.

22. PROGRAM CHANGES AND TERMINATION

HANRO may modify, suspend or terminate HANRO Signature, these Terms, the level structure, earning rules, redemption rules, benefits, rewards, participating channels or other Program features from time to time.

Where required by applicable law, HANRO will provide appropriate notice of material changes.

Changes will become effective on the date specified by HANRO or, if no date is specified, when the revised Terms are posted.

HANRO will administer any modification or termination of the Program in accordance with applicable law.

Continued participation in HANRO Signature following the effective date of revised Terms constitutes acceptance of the revised Terms to the extent permitted by applicable law.

23. PRIVACY AND COMMUNICATIONS

Information collected in connection with HANRO Signature will be handled in accordance with HANRO’s applicable Privacy Policy.

Participation in HANRO Signature may require HANRO to send transactional or Program-related communications concerning a client’s account, Signature Points, level status, rewards, benefits, expiration notices, Program changes or other information necessary to administer the Program.

Marketing communications are subject to the client’s applicable communication preferences and applicable law.

Enrollment in HANRO Signature does not, by itself, require a client to consent to optional marketing communications except where otherwise permitted or required by law.

24. NO CASH OR PROPERTY VALUE

Signature Points, Qualifying Spend, levels, rewards and Program benefits are promotional in nature.

Except for their permitted use within HANRO Signature as expressly described in these Terms, they have no cash or monetary value, do not constitute property and cannot be exchanged for cash.

Signature Points and benefits may not be sold, transferred, assigned, auctioned, bartered, brokered or otherwise exchanged outside the Program.

25. PROGRAM AVAILABILITY AND TECHNICAL ISSUES

HANRO will make reasonable efforts to operate HANRO Signature accurately and reliably.

HANRO is not responsible for delays or failures caused by circumstances beyond its reasonable control, including technical failures, system interruptions, telecommunications failures, unauthorized interference or other events that may temporarily affect the ability to earn, view or redeem Signature Points or access Program benefits.

Where an error affects a client’s Program account, HANRO may make reasonable adjustments to restore the account to the position it should have been in under these Terms.

Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded or limited.

26. TERMINATING YOUR PARTICIPATION

A client may request to close their HANRO Signature account by contacting HANRO Customer Service.

Closing a Signature account may result in the loss of unused Signature Points, rewards, level status and benefits, subject to applicable law.

Once an account is closed, previously forfeited Signature Points or benefits may not be reinstated if the client later enrolls again.

27. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and your participation in HANRO Signature are governed by and construed in accordance with the laws of the State of New Jersey applicable to agreements made and to be entirely performed within the State of New Jersey, without regard to its conflict of law principles.

Any legal action of whatever nature brought by either you or HANRO (collectively, the “Parties” and individually, a “Party”) arising out of or relating to HANRO Signature or these Terms shall be commenced or prosecuted in the state and federal courts located in Monmouth, New Jersey. The Parties consent to the jurisdiction of such courts and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such courts.

To the extent permitted by applicable law, any claim, action or proceeding brought by either Party arising out of or relating to HANRO Signature or these Terms must be commenced within one (1) year after the cause of action arose.

28. CONTACT US

Questions regarding HANRO Signature, Signature Points, level status or these Terms may be directed to:

HANRO USA, Inc.
webcustomerservice@hanrousa.com
+1-855-426-7687

HANRO SIGNATURE
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